Best Buy

Andrew Fritz 3 months ago

Well I was going to fill out the survey on my three purchases recently but the Best Buy app isn’t that great and I couldn’t find any link to a survey but here is my review. Nathan was a great help in not only my new MacBook purchase but also my two new ninja machines. He was able to demo the product and show me the differences in specs and was able to price match the micro center price where I was originally going to purchase the computer. So he also saved me a 50min drive which was great. I’m also glad he mentioned the bestbuy plus program which gave me additional return protection and an additional discount on the spec case he sold me on as well. Thank you Nathan you and the team were great!

Rose Brannon 4 months ago

So we went to Best Buy today and bought a Samsung 65 inch TV that was just a little over $300. Put it on the cart, lying down went and checked out. Paid for it and bought the extended warranty on it for $70 for 5 years. We got home unboxed it set it up, plugged it in, went to turn on and it has a crack in and doesn't come on at all. So we called the support team and they said, yeah, bring it in, you know, we'll replace it, we haven't even had the TV for 12 hours. So later that day, we take it back, take it into the store, they no set it up, plug it in, look at it and the Geek Squad supervisor sorry, I did not get her name. But she is a woman, looked at us and said, that's physical damage. We're not going to replace it. I said, but we have the warranty. What do you mean you're not going to replace it? She said, well, that's physical damage and I remember your child climbing on the TV while y'all were in line to buy it. Now I get my child climbing on the TV yes, that is our fault, but my child is a one year old and not even 30 pounds. And she was on this TV for maybe 5 seconds, because she climbed on I saw her, I got her off so she did not even make it past the foam that is supposed

Martin Cooper 4 months ago

So my old Ipad is finally giving up the ghost. Plugged in to a charger almost all the time. Best Buy indicates it cans still be traded in for a $25.00 gift card. Kristin at the customer service counter was a star helping me understand the process and complete. He patience was top notch and we got it done. Next Kristin directed me to where I could pick out a new Ipad. Lo and behold, I hit the jackpot again. The sales person that helped me was Grace. She made this process easy and efficient. It didn't take long and I was out the door with a new Ipad, that included a gratis 2 year Applecare for the ipad. Great experience here at the Denton Best Buy.

Joe Britz 5 months ago

I had an outstanding experience at this Best Buy today, thanks entirely to the supervisor, David. I came in looking for a new TV, and David went above and beyond to help me find the perfect one. His product knowledge is impressive, and he genuinely listened to what I needed rather than just trying to push a sale. He made the entire process seamless, stress-free, and enjoyable. It is rare to receive this level of customer service these days, and I’m incredibly grateful for his help. If you're heading to this location, I highly recommend asking for David!

Kayley Gillins 6 months ago

Everytime we come in staff is helpful and courteous. Nadia helped me with a return on a defective product and made the process easy to understand and was helpful providing details. She also helped me find a better product which I got that day. I will definitely be back to this location.